Friday, July 08, 2011

Tripod Plate

More than three months ago a customer phoned me after losing her tripod plate. She wanted me to source a new one, at the time I took her number but was busy for the last hour of the day.
By the time I called her the next morning she had written and emailed a four paragraph complaint about my slovenly service to our customer services team in London. We did not even list the plate she wanted for the head of her tripod, I contacted the importer and within a week we had the plate in stock.
Now in July it is still on our shelf awaiting payment, each time we phone her she insists she wants it as her tripod is useless without it.
Is this punishment for not calling back instantly?

Comment from David Whitehouse:


We have well-heeled Warwickshire residents who want to use vans to bring waste material to recycling centres beacause they don't want to sully their Jaguar, Aston Martin etc! You can't please all the opeople all the time. Some people you will never please.
10:22 AM

1 comment:

David Whitehouse said...

We have well-heeled Warwickshire residents who want to use vans to bring waste material to recycling centres beacause they don't want to sully their Jaguar, Aston Martin etc! You can't please all the opeople all the time. Some people you will never please.